Embark on a pivotal role where your calm demeanor and digital savviness converge to create exceptional customer experiences. As a Customer Service Representative, you’ll be the calming force and problem-solving hero for customers navigating inquiries or issues. This role taps into the heart of customer interactions, requiring not just patience and poise but also a keen ability to navigate social media and digital platforms effortlessly.
What You Will Be Doing:
- Manage incoming live chat communications on business websites and social media, addressing queries from both existing customers and prospects.
- Process orders, implement modifications, and escalate complaints efficiently, ensuring customer satisfaction and retention.
- Maintain a composed and professional demeanor during all customer interactions, turning potential challenges into opportunities for customer loyalty and growth.
Contract Length: No fixed term.
Rate: $35 per hour.
Skills/Background Needed:
- Must possess a device capable of accessing social media and website chat functions (Phone/Tablet/Laptop).
- Ability to work autonomously and adhere closely to provided instructions.
- Minimum availability of 10+ hours per week.
- Consistent and reliable internet connection.
Hours Per Week: 10+ hours.
Location: Remote work online, with a preference for applicants within the United States.
If you’re prepared to leverage your skills in a role that offers real-time interaction and problem-solving, and you’re available to start immediately, please apply today.