Are you ready to harness your communication skills and patience to assist customers from all walks of life? We are actively seeking individuals to join our team as Dedicated Chat Support Agents. In this role, your primary responsibility will be to provide exemplary customer service by responding thoughtfully and promptly to customer inquiries via chat and email.
Qualifications:
- Proficient in English with excellent verbal and written communication skills.
- Able to calmly handle upset customers and deescalate situations effectively.
- Capable of providing empathetic customer support while maintaining call control.
- Exceptional multitasking abilities and attention to detail.
- Comfortable navigating through multiple systems and troubleshooting technical issues on your device.
What You Will Be Doing:
- Serve as the primary point of contact for inbound support via email and live chat for a dedicated account.
- Utilize a set process for handling customer inquiries, with the ability to consult a manager for complex issues.
- Ensure high-quality customer interactions by understanding user needs and providing timely solutions.
Contract Length: Indefinite, with flexible terms based on your availability.
Rate: $35 per hour, based on experience and effectiveness in the role.
Skills/Background Needed:
- Access to a device with internet connectivity capable of managing social media and website chat functions.
- Independent work style with a strong ability to follow precise instructions.
- Available to work a minimum of 5 hours per week.
Hours Per Week: Flexible; ranging from 5 to 40 hours to accommodate your schedule.
Location: This is a fully remote position, perfect for candidates across the United States, with a preference for those who can manage tasks efficiently in a remote setting.
With a significant demand for Live Chat Agents globally, this position offers an excellent opportunity for you to develop valuable skills in customer service while working from the comfort of your home. If you’re prepared to start immediately and are looking for a stable yet flexible job, we encourage you to apply today!